LEADTRACK - Frequently Asked Questions
LEADTRACK sales lead management and tracking software will increase revenues by:
LEADTRACK™ Software clients include manufacturers, distributors, advertising agencies, telemarketers, trade show exhibitors, financial and health care service companies, and, ranging in size from Fortune 500 companies to entrepreneurs.
LEADTRACK™ On Demand is a hosted or SaaS solution utilizing cloud computing technology. All that is required is a high speed internet connection and a web browser.
LEADTRACK™ On Premise is hosted on your PC or Server and is compatible with Windows NT/2000/XP/Vista operating systems. In addition we offer a Web-based enterprise edition. For detailed specifications, click here.
The biggest differentiation between us and other providers is that with LEADTRACK and at no additional cost, you have access to our team of lead management experts. We are one of the few lead management software providers that offer both hosted and client server solutions. You can buy the software outright or you can subscribe on a monthly basis.
Every LEADTRACK solution is configured to your needs. We will work with you to configure the look, feel, functionality of every user to meet exactly their needs.
LEADTRACK manages media ROI and territory performance whereas contact manager products like ACT! or Goldmine are normally used by salespeople to only manage time and contacts at the field level. LEADTRACK™ provides a centralized lead processing function as opposed to a decentralized or fragmented approach.
- Upon input of the prospect's ZIP Code (and/or product or market), LEADTRACK™ will automatically assign one or several distributors, dealers or reps to the lead.
- Automatic, real time duplicate checking allows appending of new information to previously entered records rather than creating a duplicate.
- Numerous ready-to-run, menu-driven reports are available to measure lead source (media/campaign analysis) and lead tracking destination (territory analysis) activity.
- The Import Wizard allows mapping a grid or template such as a text file of trade show leads, to automatically import or upload to the main customer master file.
- With our On Premise Solution, browser based remote lead update is a standard feature. An unlimited number of remote users can use the lead update feature and there are no recurring user or subscription fees.
- With LEADTRACK™ On Demand all users have access to the system from any browser.
LEADTRACK™ utilizes Microsoft Windows dynamic links (DLLs) to allow a seamless interface to; Microsoft Word V6.0 and higher for merge printing of letters; WinFax Pro V8.0 and higher for faxing of leads to the territories; MAPI-compliant e-mail programs for e-mailing of leads. In addition, the Import/Export wizard supports numerous file type data transfers. The software easily integrates with Microsoft Office applications, supporting full sales functionality on-line and off-line from Microsoft Outlook; e-mail templates and Mail Merge with Microsoft Word; and data export to Microsoft Excel. LT easily integrates with contact manager programs like ACT! and Goldmine with a simple import/export feature.
LEADTRACK™ provides lead management solutions for both client server and hosted or SaaS platforms. LEADTRACK, our client server product is delivered with a full year of free, unlimited, same hour telephone technical support. Thereafter we offer quarterly or annual support including unlimited "hotline" telephone and email support, customization and upgrade discounts, and free area code updates.
LEADTRACK™ On Demand, our hosted or SaaS product, includes unlimited technical support with your monthly subscription.
Regardless of the platform solution you choose, you will have live US based technical support when you need it.
Unlike most software providers we have lead management solutions for both client server and hosted platforms. We do not have a bias to either platform. As a part of the LEADTRACK qualification process, one of the first things we will do is to determine the right solution to meet your company's needs.
The sales lead management package supports your sales and marketing team at every stage of the sales cycle, from leads management to inquiry fulfillment and literature tracking. The solution includes:
Customer demographics: Complete customer view and activity management including inquiry history, contact history, quote and order history.
Reports: Use or customize dozens of menu-driven reports to forecast sales, measure business activity, identify trends, measure campaign effectiveness or monitor lead status.
Opportunity management: Qualify leads and track opportunities by prospect through the sales cycle with instant lead status analysis. LEADTRACK™ On Premise is a mid range solution with no monthly recurring license or subscription fees. The only fee after the first year is for optional maintenance/technical support subscriptions.
LEADTRACK™ On Demand is hosted on our servers in a SaaS (Software as a Service) environment utilizing cloud computing technology, and is offered as a subscription service for a reasonable monthly fee.
For specific pricing please request more information.
The process starts with a brief telephone consultation where we learn more about your needs and provide you an overview of our capabilities, pricing and implementation process. We will quickly determine if LEADTRACK™ is a potential match for your needs and which delivery platform is best for you. If LEADTRACK™ On Premise or LEADTRACK™ On Demand do not meet your needs we'll let you know and even recommend potential alternatives including our competitors, if we feel they can better meet your needs.
In the very likely event that one of our solutions is a good match for your needs we'll schedule a web conference where we will conduct an in depth interview with you to get a full understanding of your needs and lead process and demonstrate how our solutions will address those needs.
The next step, if we both agree to proceed will be a conference call to determine server requirements (On Premise), number of users, system configuration and whether any customization is required. Within 2 business days of this call we'll provide you with a detailed, guaranteed quotation. Upon acceptance of the quotation and payment terms we'll select mutually agreeable dates for configuration, installation and training. If on site training is requested, LEADTRACK™ will make travel reservations.
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